General Terms and Conditions of Sale

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1. PREAMBLE

1.1. These general terms and conditions of sale (hereinafter the «GTS») govern the purchase of accommodation, breakfast and any other service offered by the company LE THÉÂTRE, whose registered office is located at 6 rue Labéda 31000 Toulouse, registered with the Toulouse Trade and Companies Register under number 411 900 038 (hereinafter the «Establishment»), by customers of the HOSTEL TOULOUSE WILSON youth hostel (hereinafter the «Client»).

1.2. These GTS apply to individual bookings for fewer than six (6) people. Group bookings are subject to the Hostel20 General Terms and Conditions of Sale for Groups, in accordance with the provisions of Article 3.2. For bookings made through third-party booking platforms (Booking.com, Airbnb, Expedia, Hostelworld, etc.), the specific terms and conditions of those platforms also apply. In the event of a conflict, the terms and conditions specific to the booking channel concerned shall prevail for the provisions they govern.

1.3. These GTCS are provided to the Customer before their booking is validated. The Customer acknowledges having read them and accepts them without reservation when confirming their booking.

1.4. Confirmation of the booking implies acceptance of these GTCS as well as the Customer’s commitment to pay for the booked services.

1.5. The applicable version of the GTCS is the one in force on the date of the booking.

2. CONTRACT BETWEEN THE PARTIES

2.1. The contract concluded between the Establishment and the Customer (hereinafter the «Contract») concerns the provision of accommodation and related services. The Customer acknowledges that the Establishment remains permanently under the control of the operator. The Contract grants the Customer no tenancy rights, leasehold rights or other real estate rights over the premises made available to them.

2.2. The Contract comprises the Customer’s booking, these GTCS and the Establishment’s internal rules.

3. BOOKING

3.1. The Client may make a booking:

• On the Establishment’s website: https://hostel-toulouse-wilson.com
• At the Establishment’s reception desk; ;
• By telephone; ;
• By email: contact@hostel-toulouse-wilson.com; ;
• Through third-party booking platforms (Booking.com, Airbnb, Expedia, Hostelworld, etc.).

3.2. Group bookings

Any booking for six (6) or more people is considered a group booking and is governed by Hostel20«s General Terms and Conditions of Sale for Groups, to the exclusion of these GTC. This threshold also applies when separate bookings concern the same group or the same stay. For any group booking request, the Client must contact the Groups department at the following address: groupe@hostel20.fr, or submit the request directly via the »Group bookings” link available on the Establishment’s website. Any group booking must be the subject of a specific request to the Groups department and confirmation by that department.

3.3. Any individual booking may only be made by a person of legal age and with legal capacity. A minor may stay at the Establishment only if accompanied by a responsible adult.

3.4. The Client selects the services they wish to book and provides the information necessary for the booking, including their contact details and bank card information when this is requested to guarantee the booking. A confirmation email is sent to the Client at the email address provided when booking.

3.5. Individual bookings are limited to seven (7) consecutive nights, renewable. A Client wishing to extend their stay must make a new booking, subject to availability and acceptance by the Establishment.

3.6. The Client is responsible for checking the accuracy of the information appearing on their booking and for immediately reporting any error to the Establishment. The choice and purchase of services are their sole responsibility.

3.7. The Establishment reserves the right to refuse a booking or accept it subject to special conditions in the event of a problem related to one or more previous bookings or an ongoing dispute with the Client, within the limits permitted by applicable regulations.

3.8. The booking is considered final after confirmation of its acceptance by the Establishment or by the relevant booking platform.

3.9. Any request to modify a booking after confirmation will be reviewed by the Establishment depending on availability. A modification may result in a price adjustment, which must be accepted by the Client.

4. RATES

4.1. The services are provided at the rates in effect at the time of booking.

4.2. Rates are calculated per private dormitory or per bed, depending on the type of accommodation selected, for the number of people and dates chosen. They include bed linen.

4.3. Rates are expressed in euros, including all taxes (VAT), unless otherwise indicated. Bookings are payable only in euros. Any exchange fees related to conversion into a foreign currency remain the responsibility of the Client.

4.4. The rates displayed at the time of booking are firm and non-revisable for the booking concerned.

4.5. The tourist tax is not included in the accommodation rates. It is charged separately at a rate of €1.15 per person per night, subject to any exemptions provided for by regulations and any changes to the applicable rate.

4.6. An invoice is issued by the Establishment and provided to the Customer in accordance with applicable legal provisions.

5. PAYMENT TERMS

5.1. Unless special conditions applicable to the booking provide otherwise, the price of the services is payable in full no later than upon the Customer’s arrival. Accepted payment methods are:

• Bank cards: Visa and Mastercard; ;
• Cash, within the applicable legal limits.

Depending on the rate conditions selected, full or partial payment may be required at the time of booking.

5.2. When additional services are booked during the stay, payment is due at the time they are ordered or used, according to the terms communicated by the Establishment. An additional invoice may be provided to the Customer.

5.3. When bank card details are requested at the time of booking, the card may be used to guarantee the booking and, under the conditions set out in these General Terms and Conditions and the selected rate, to settle amounts due, particularly in the event of late cancellation or no-show. The Establishment will not be required to provide the services if the price has not been paid under the prescribed conditions. Payments are considered final only after the amounts due have actually been collected.

5.4. Any delay or failure to pay shall render the outstanding amounts immediately due and payable. The Establishment reserves the right to suspend or cancel the provision of services under the conditions permitted by applicable regulations.

5.5. No additional fee may be charged to the Client for using a means of payment beyond the costs actually incurred by the Establishment and within the limits permitted by applicable regulations.

6. SERVICES AND STAY AT THE ESTABLISHMENT

6.1. The Client must report to the Establishment’s reception desk on the first day of their reservation. Keys may be collected from 3:00 p.m. until 10:00 p.m., local time (hereinafter, «Check-in»).

6.2. Upon arrival, the Client must present valid identification. The Establishment may also request presentation of the bank card used to guarantee the reservation, where necessary.

6.3. The Client undertakes to strictly comply with the Establishment’s house rules, which will be provided upon arrival.

6.4. The Client undertakes to use the services for their intended purpose and to take care of the premises, equipment, and facilities to which they have access.

6.5. The Client remains responsible for their personal belongings, materials, and valuables brought into the Establishment, subject to the legal provisions applicable to hoteliers’ liability.

6.6. Access to the Establishment is secure. The Client may not bring outside persons in without the prior authorization of the Establishment’s staff.

6.7. The Establishment is accessible to Clients 24 hours a day, 7 days a week, subject to compliance with the access and security procedures communicated by the staff.

6.8. The Client must return the keys provided by the Establishment on the day of departure, no later than 11 a.m. (hereinafter referred to as «Check-out»).

7. CANCELLATION AND NO-SHOW

7.1. Cancellation or No-Show by the Client

Cancellation conditions depend on the rate selected at the time of booking. For a non-refundable rate booking, the total booking amount remains due in the event of cancellation, regardless of the date, under the conditions provided at the time of booking. For a flexible rate booking, the following conditions apply:

• Cancellation at least 24 hours before the scheduled start of Check-in: no charge or cancellation fee will be applied.
• Cancellation less than 24 hours before the scheduled start of Check-in: the total amount of the stay will be charged.

In the event that the Client does not show up on the scheduled arrival date, the total amount of the stay will be charged, in accordance with the selected rate conditions. The Client is considered absent («no-show») if they have not arrived and have not contacted the Establishment’s front desk, by any means whatsoever, before 8 a.m. on the day after the first booked night. After this deadline, the Establishment reserves the right to consider the booking canceled and to put the accommodations concerned back on sale, without prejudice to the amounts due under the booking.

Specific conditions of third-party booking platforms may also apply.

7.2. Cancellation by the Establishment

The Establishment reserves the right to cancel a booking in the event of a payment dispute with the Client, conduct incompatible with the house rules, or when a serious risk exists to the health or safety of Clients or staff. The Establishment may also cancel a booking in the event of force majeure, under the conditions set out in Article 9. In the event of cancellation initiated by the Establishment, amounts already paid for services not provided will be fully refunded to the Client.

8. LIABILITY – DAMAGE – THEFT

8.1. The Client is responsible for material damage caused to the Establishment, its equipment and its facilities, resulting from their actions or those of persons they have brought into the Establishment. The necessary repairs or replacements may be charged to the Client upon presentation of the corresponding supporting documents.

8.2. The Establishment’s liability concerning the theft, loss or deterioration of personal belongings brought by the Client is governed by the provisions of Articles 1952 to 1954 of the Civil Code relating to hoteliers’ liability.

8.3. The Establishment shall not be held liable for damage resulting from the Client’s fault, an unforeseeable and insurmountable act of a third party, or force majeure, under the conditions provided for by the applicable regulations.

8.4. The Client is invited to take out personal civil liability insurance covering any damage they may cause to third parties or to the Establishment. This invitation in no way limits the legal liabilities of the Establishment or the Client.

9. UNFORESEEN EVENTS AND FORCE MAJEURE

9.1. The Establishment shall not be held liable for the non-performance or delay in performance of its obligations when these result from an event of force majeure within the meaning of Article 1218 of the Civil Code.

9.2. In the event of force majeure, the Parties shall endeavor to seek a solution suited to the circumstances and assess the consequences of this event on the performance of the Contract. When force majeure makes it permanently impossible to provide the reserved services, the Contract may be terminated in accordance with the applicable legal provisions. The amounts paid for services not provided shall then be refunded, subject to the applicable legal provisions.

10. CLAIMS AND DISPUTES

10.1. These GTC are governed by French law. In the event of a dispute relating to their interpretation or performance, the Parties shall endeavor to seek an amicable solution. Failing an amicable agreement, the dispute shall be brought before the competent courts in accordance with the rules of ordinary law and the applicable provisions of the Consumer Code. The reference language for the settlement of any disputes is French.

10.2. Any complaint relating to the stay must be sent by email to the following address: contact@hostel-toulouse-wilson.com, as soon as possible and, where possible, no later than seven (7) days following the departure date. However, this time limit does not deprive the Client of the rights and remedies available to them under the applicable regulations.

10.3. Consumer mediation

In accordance with the provisions of the French Consumer Code, the consumer Client may have free recourse to a consumer mediator for the amicable resolution of a dispute with the Establishment, after having first sent a written complaint to the Establishment and in the absence of a satisfactory solution.

11. INTELLECTUAL PROPERTY

The Client undertakes not to reproduce, represent, adapt or modify the distinctive signs of Hostel20 and/or the Establishment, in particular trademarks, trade names and logos, without the prior written authorization of their holder.

12. PERSONAL DATA

12.1. As part of the booking and provision of services, the Establishment may collect and process certain personal data concerning the Client, in particular their contact details, information relating to their booking and the data necessary to manage their stay.

12.2. This data is used in particular for:

• Managing bookings and stays; ;
• Billing and payment monitoring; ;
• Communication with the Client; ;
• Compliance with the legal and regulatory obligations of the Establishment.

12.3. Personal data is retained for the periods necessary for the purposes for which it is collected and in accordance with applicable legal obligations.

12.4. In accordance with the applicable regulations on the protection of personal data, in particular the General Data Protection Regulation (GDPR), the Client has the rights of access, rectification, erasure, restriction and, where applicable, objection and data portability. The Client may exercise their rights by sending their request to the following address: contact@hostel-toulouse-wilson.com. Additional information on the processing of personal data is available in Hostel20's privacy policy.

13. NO RIGHT OF WITHDRAWAL

In accordance with Article L.221-28, 12° of the French Consumer Code, accommodation services provided on a specific date or during a specific period are not subject to the fourteen (14)-day right of withdrawal applicable to certain contracts concluded at a distance. Consequently, any accommodation reservation made for specific dates is subject to the cancellation conditions set out in Article 7 of these General Terms and Conditions of Sale.